frequently asked questions

Answers to our most commonly asked questions are provided below, but please don’t hesitate to reach out to the Alexa Lily team at alexalily@email.com if you don’t find what you’re looking for.

FAQ

Can I buy something from your website and send it to a friend as a gift?

You most certainly can!! We are more than happy to send your package to your friend  - just ensure their correct delivery details are used at check out. We do not include any invoices in our parcels.

When will I receive my order?

Once you have paid for your order, it will be dispatched after 1-2 working days. Once with our courier, you should receive your package anywhere between 2-5 working days. This all depends on where we are sending your package to of course. 

Please note that this timing may change due to a high volume of orders during product launches, or during the holiday season. However, we always do our best to get everything to you as quickly as possible!